Customer Care

At BCS Group, your satisfaction is our priority. Experience seamless support with our in-house experts available 24/7/365 through our support portal and toll-free line. For immediate assistance with your products and services, or to manage your support tickets, click the button below. We’re here for you—anytime, anywhere.

planning & strategy

For immediate, urgent, and emergency support please call our toll-free support line at 1-877-354-5491. After clicking on the Customer Service Helpdesk button you will be directed to our Help Desk Portal where you can check on your existing tickets, create a new one, close an existing one, or view recently closed ones. You’ll find our new Knowledge Base consisting of helpful documents and instructions on just about any common issue you may encounter for around-the-clock access. This section will continue to evolve over time as we add more and more documents to facilitate your learning and troubleshooting experience. You can also submit documents or procedures that you would like to share with others, make suggestions for product enhancements, and peruse the comments left by others. We have also added a new FAQ area where you may find answers to your questions or email us with a new one. As always our support team is ready to help you 24/7/365. You can use the new Help Desk or email us at support@bcsgroup.us. If you have an issue that requires immediate attention or you just need to speak to someone directly, call us at 1-877-354-5491 anytime.

Testimonials

“With our previous software, data for the 2-hour backup downtime would take 5 to 6 hours and even longer to apply to the backup system, so we couldn’t run reports by our 6 AM start of the day,” reports Larry, ITT manager at a 1,000 employee, multi-location healthcare facility. “The reports include patient care authorization, scheduling, and billing. People were not getting their reports soon enough to do their jobs.”

“The day after installing the QUICK-EDD software, we were in Sync within an hour – a significant improvement. We were able to get all the reports done well before they were needed. That was surprising and exciting.”

“When I first looked at HA, I thought it would be another checklist that I’d have to process every day, that would take 40 minutes of my time,” says Jim, manager of software development for a Tennessee building materials manufacturer. “But that’s not what happened. Quick-EDD is a piece of cake. Every morning, I log in and check the status of our 2 environments: the libraries and the IFS directories (we have a tremendous amount of images). If they don’t show red, we’re good to go. It takes very little of my time. I feel wonderful that we have a nice replicated system that works great. I don’t have to do battle with it, just monitor it.”

“Nancy, Support Desk Supervisor of a private investment advisory firm with $1.2B under management, rates the Quick-EDD switch an A+ compared to her previous HA product. She appreciates that Quick-EDD comes with standard switch processes that can be completely customized, and also allows the user to step through each process and restart a process at any step.”

Customer Care

Customer Care

planning & strategy

Testimonials

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