Customer Service Help Desk

BCS takes the Headaches out of Disaster Management

We are always looking for ways to improve your experience with the products and services that we offer at BCS Group and in that vein have implemented a support portal for your convenience. Our knowledgeable and friendly support representatives provide top-rated customer service 24 hours per day, 7 days per week, and 365 days per year through our helpdesk portal as well as our toll-free support line.

We do not outsource any of our technical support so you can rest assured that when you call you will reach a product expert who can handle the majority of issues you may have immediately. We are never closed. To create a support ticket, check on an existing one, or review past tickets please click the button below.

For immediate, urgent, and emergency support please call our toll-free support line at 1-877-354-5491. After clicking on the Customer Service Helpdesk button you will be directed to our Help Desk Portal where you can check on your existing tickets, create a new one, close an existing one, or view recently closed ones. You’ll find our new Knowledge Base consisting of helpful documents and instructions on just about any common issue you may encounter for around-the-clock access. This section will continue to evolve over time as we add more and more documents to facilitate your learning and troubleshooting experience. You can also submit documents or procedures that you would like to share with others, make suggestions for product enhancements, and peruse the comments left by others. We have also added a new FAQ area where you may find answers to your questions or email us with a new one. As always our support team is ready to help you 24/7/365. You can use the new Help Desk or email us at If you have an issue that requires immediate attention or you just need to speak to someone directly, call us at 1-877-354-5491 anytime.